Brand24 changelog
Brand24 changelog
brand24.com

Lab24: Emoji Analytics

 

Nov

 

New

  

Emoji Analytics is a beta feature that can be found in Lab24.

It analyzes all the mentions and extracts the emojis so that the customer can see which are used in a discussion around the topic. It helps to analyze the emotional context of the discussion!

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Lab24: Share of Voice

 

Nov

 

New

  

Share of Voice is the firs beta feature our customers can test and leave feedback about.

It shows what percentage of the whole discussion was generated by a selected social media user / profile / fanpage. It also shows which authors speak positively and negatively about the topic.

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Lab24 Introduction

 

Nov

 

New

  

Lab24 is a space where we share experimental features with our users. The features are based on actual data extracted from projects, so you can use them confidently and rely on them for substantive research.

At Brand24, we value our customers and their opinions on our product. That is why the main goals of Lab24 are to shorten the distance from ideas to working features and gather feedback from our customers early in feature development.

Lab24 is available only for customers with an active Brand24 plan.

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Linkedin Integration

 

Oct

 

New

  

Customers can now integrate their account with their LinkedIn account to download company page posts and comments. That is the first stage. For now, the main value is the fast monitoring of comments on page posts. More implementations related to Linkedin monitoring are coming soon!

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Mentions Tab

 

Oct

 

Boost

  

We proudly announce the new Mentions tab is finally out after months of thorough testing and iteration! Now you can enjoy an even more UX-friendly panel.

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Introduction of Favicons

 

Sep

 

New

  

No more boring gray icons automatically pulled to a particular type of mention source. Now Brand24 users can instantly see the logo (for sites and forums) or profile picture of the author of a post on social channels (if such a picture is available).

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New Context of a Discussion

 

May

 

New

  

We have implemented a new context in the Analysis tab. Words are lemmatized, i.e., reduced to their primary form. E.g., the words “bought” and “buying” will occur on the word cloud as one “buy”.

Additionally, words are now color-coded according to the sentiment of the discussion to help you identify when they appear in entries with positive or negative overtones.

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Telegram Monitoring

 

May

 

New

  

We have introduced Telegram monitoring, thanks to which customers can collect mentions from the channels they subscribe to, adding them to projects when a keyword occurs. Telegram mentions appear in the Other category.

Clients themselves can indicate the channels we should follow for them.

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Google Play Store Monitoring

 

May

 

New

  

We have launched a crawler for Google Play Store reviews, which works like other review sources (Booking, App Store) in Brand24. Mentions fall into the Forums category.

To add additional channels, go to Project settings → Additional sources.

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Interactive Filters on Mobile App

 

April

 

New

  

Users of the Brand24 mobile app can now use responsive filters. Until now, this option was only available in the desktop browser.